Refund Policy

Eligibility & Timeframe for Refund Requests

Customers may request a refund within 14 days of delivery (or your preferred return window) of their electronic product. To be eligible, the item must be unused, in its original condition, and returned in the original packaging with all included accessories, manuals, and components.

Proof of purchase is required for all refund requests. Refund requests submitted after the stated return period may not be approved unless required by applicable consumer protection laws.

Refund Conditions & Approval Process

Refunds may be granted under the following conditions:

The electronic item is defective or damaged upon arrival
The wrong product was shipped
The product is returned in original, resellable condition within the approved timeframe

Items showing signs of misuse, physical damage caused by the customer, missing components, or unauthorized modifications may not qualify for a full refund. In certain cases, a partial refund may be issued if the returned product is not in its original condition.

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Refund Method, Processing Time & Non-Refundable Items

If approved, refunds will be issued to the original payment method used at checkout. Processing times may vary depending on your payment provider, but refunds are typically processed within 5–10 business days after approval.

Shipping fees are generally non-refundable unless the return is due to our error (such as sending the wrong or defective electronic item).

Certain items may be non-refundable, including:

Final sale or clearance items
Gift cards or digital products (if applicable)
Items returned outside the approved return window

This Refund Policy forms part of the terms governing purchases made through our online store and may be updated at any time.